Frequently asked questions

Search your route and dates on the homepage, pick a fare, enter passenger details exactly as they appear on the ID you will carry, and pay by UPI, net banking or card. Your e-ticket is emailed once the airline issues the PNR. If you would rather book over the phone, call +91 8077791071.

A booking is confirmed only when a PNR and ticket number have been issued. You will get a confirmation email with both, usually within a few hours. If it has not arrived, check your spam folder, then look it up under My Booking or contact us with your reference.

Yes. Every fare on this site is quoted in Indian Rupees and includes airline fare, taxes and statutory levies. Any service fee we charge is shown separately before payment, with GST applied at the prevailing rate. There is no currency conversion at checkout.

Airline pricing and seat inventory move continuously. We re-validate every fare with the airline before payment; if it has moved, we show you the new price and you can accept it or walk away at no cost. This is also why a fare you saw yesterday may not be available today.

UPI, net banking, and debit and credit cards issued in India, all processed through a PCI-DSS compliant gateway. We never see or store your full card number, CVV or UPI PIN.

That depends on the fare rules of the ticket you bought, which are shown before you pay. Many discounted fares in the Indian market are non-refundable except for statutory taxes. Where a refund is due, the airline's cancellation charge and our service fee are deducted. Our cancellation and refund policy sets out the detail and the timelines.

We raise it with the airline as soon as the cancellation is confirmed. Domestic carriers typically release funds in 7 to 21 working days; some international airlines take up to 90. We pass the refund to your original payment method within 7 working days of receiving it, after which your bank adds its own processing time.

Tell us within 24 hours of booking and we will do everything we can. Airlines treat a name correction as a change — most charge for it, and some do not allow it at all and require a fresh ticket. The name must match the government photo ID or passport presented at check-in, exactly.

It is set by the airline and the fare you book, and it is shown on your fare before you pay and again on your confirmation. Indian low-cost carriers commonly include 15 kg checked and 7 kg cabin on domestic fares, but hand-baggage-only fares are increasingly common, so check your specific ticket.

Most Indian carriers open web check-in 48 hours before departure and some charge for an airport check-in, so it is worth doing. You do it directly with the airline using your PNR. We will send you a reminder with the link.

For domestic flights, a government photo ID for every adult and proof of age for infants and children. For international travel, a passport with sufficient validity — many countries require six months beyond your return date — plus any visa or transit visa. Checking your own eligibility is your responsibility; we can point you at the official sources.

Contact us with your reference and we will pass on the airline's offer — re-accommodation, a refund, or compensation where the DGCA requirements or the airline's conditions provide for it — and help you act on it. We do not charge our cancellation fee when the airline cancels.

Email info@thetravelohome.in with your booking reference. We acknowledge every complaint within 48 hours and aim to resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.