Last updated: September 2026
1. About these terms
These terms govern your use of thetravelohome.in and any booking you make through us. By using this website or placing a booking you agree to be bound by them, so please read them before you book. No employee or representative of The Travel Home may vary these terms.
Our deals and fares may also appear on websites operated by other firms. We accept no responsibility for advice, pricing or offers shown on any website we do not operate.
2. Who we are
Registered name: The Travelo Home, trading as The Travel Home.
Registered office: ATS Bouquet, Tower A, Unit No. 314, Sector 132, Noida, Uttar Pradesh – 201304, India.
GSTIN: 09APNPY0948P1ZP.
3. Our role
We act as a travel agent, booking on your behalf with the airline or supplier you select. The contract of carriage is between you and that airline, and is governed by the airline's own conditions of carriage and tariff rules. Those conditions cover matters such as cancellation, delay, denied boarding, baggage limits and liability, and they take precedence over anything on this website in respect of the flight itself.
4. Fares, taxes and fees
All fares on this website are quoted in Indian Rupees (INR) and include airline fares, taxes and statutory levies applicable at the time of quoting, unless the page says otherwise. Any service or convenience fee we charge for our own booking services is shown separately before payment, and Goods and Services Tax (GST) is applied to it at the prevailing rate.
Fares are not guaranteed until ticketed. Airline inventory and pricing change continuously. We re-validate the fare with the airline before payment; if the fare has moved, we will tell you the new price and you may accept it or cancel without charge. A booking is confirmed only when a PNR and ticket number have been issued and you have received written confirmation from us.
5. Payment
We accept UPI, net banking, and debit and credit cards issued in India, processed through a PCI-DSS compliant payment gateway. We do not store your full card details on our servers. Where a payment is declined, flagged by the issuing bank, or fails our fraud checks, we may ask you for additional verification before ticketing, or decline the booking and refund you in full.
Bookings paid for in a currency other than INR may attract a cross-currency mark-up or foreign transaction fee levied by your card issuer. That fee is set by your bank, not by us.
6. Your details
Passenger names must match the government photo ID or passport that will be presented at check-in, exactly. Airlines treat a name correction as a change and most charge for it; some do not permit it at all and will require a fresh ticket. Please check every name, date of birth, date and route on your confirmation as soon as you receive it and tell us within 24 hours if anything is wrong.
You are responsible for holding valid travel documents — passport, visas, transit visas, and any health or entry requirements of your destination and of any country you transit. We can point you at the official sources but we cannot advise on your individual eligibility, and we are not liable if you are refused boarding or entry for want of a document.
7. Changes and cancellations
Changes and cancellations are governed by the fare rules of the ticket you bought, which are shown before you pay. Many discounted and promotional fares in the Indian market are non-refundable or carry a significant change fee. Where a refund is due, the airline's cancellation charge applies first, and our service fee is deducted from the balance.
Refunds for domestic travel are processed in accordance with the Directorate General of Civil Aviation's Civil Aviation Requirements on refunds. We pass refunds to the original payment method once the airline releases the funds to us. See our cancellation and refund policy for the detail and the expected timelines.
8. Cancellation or schedule change by the airline
If an airline cancels or reschedules your flight, your entitlement — re-accommodation, refund or compensation — is set by that airline's conditions and by the applicable regulations, including the DGCA's requirements for flights within India. We will pass on the airline's offer and help you act on it, but we cannot award compensation on an airline's behalf.
9. Our liability
We are liable for our own acts and omissions as your booking agent, including making the booking you asked for with the details you gave us. We are not liable for the acts or omissions of any airline or supplier, nor for loss arising from schedule changes, cancellations, delays, denied boarding, overbooking, strikes, weather, acts of God or any other event outside our reasonable control.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
10. Use of this website
This website and its content are our property or licensed to us. You may use it to research and make genuine bookings. You may not scrape, mirror, resell or systematically extract fare data, or use any automated system to place speculative or duplicate bookings.
11. Complaints and grievance redressal
If something goes wrong, contact us first — most problems are quickest to fix directly. Write to info@thetravelohome.in or call +91 8077791071 with your booking reference.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours of receipt and aim to resolve it within one month. Our grievance officer can be reached at info@thetravelohome.in, or by post at ATS Bouquet, Tower A, Unit No. 314, Sector 132, Noida, Uttar Pradesh – 201304, India.
12. Governing law
These terms are governed by the laws of India. The courts at Gautam Buddha Nagar, Uttar Pradesh shall have exclusive jurisdiction over any dispute arising out of them, without prejudice to your rights under the Consumer Protection Act, 2019 to approach a consumer commission where you reside.
13. Changes to these terms
We may update these terms from time to time. The version published on this page when you make a booking is the version that applies to that booking.